Shipping policy

ThaiFusion Botanica ships live plants and tissue culture worldwide. We carefully prepare every order in accordance with applicable Thai export regulations and strive to ensure that plants arrive in the best possible condition.

Order Processing

Orders are generally prepared and dispatched within 1–10 business days, depending on plant availability, inspection schedules, and phytosanitary documentation.

Please add the processing time to the estimated shipping transit time when calculating your expected delivery date.

Shipping Methods

We offer several international shipping options depending on your destination and local import requirements.

Typical transit times are:

  • Standard National Post: 15–30 business days
  • EMS Express Mail: 10–15 business days
  • Courier Services (DHL / UPS): 5–10 business days
  • Dragon Courier: 4–10 business days (selected destinations)

Tracking information is provided for all available shipping methods.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

This may apply regardless of the shipping service selected, including Standard Shipping, EMS and Courier services (DHL / UPS). Customs processing may also cause delivery delays that are outside our control. 

Dragon Courier covers all customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Phytosanitary Certificate

Every international order includes an official phytosanitary certificate at no additional charge, regardless of order size.

Where required by Thai regulations, plants are inspected prior to export before the certificate is issued.

Import Requirements

Import regulations vary by country.

Customers are responsible for ensuring that the plants they order may be legally imported into their destination and for obtaining any required import permits unless otherwise arranged through one of our specialist courier partners.

If you are unsure of your country's import requirements, please contact us before placing your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available). You can use the tracking link provided in the email to monitor your shipment's progress. If you have not received tracking information within the stated processing time, please contact us at support@thaifusionbotanica.com.

Customs & Delivery Delays

International shipments may be inspected by customs authorities upon arrival.

If your shipment is held by customs for more than 2 business days, we recommend contacting the customs office directly using your tracking number. Additional documentation or import permits may be required depending on your country's regulations.

While we are happy to assist wherever possible, customs processing times are outside our control.

Packaging

All plants are packaged to minimize stress during transport using methods appropriate for the plant type and shipping service selected.

Detailed information about our packaging methods for tissue culture plants, live plants, insulated packaging, and shipping preparation can be found on our Delivery & Packaging page.

Delivery & Packaging

For detailed information regarding:

  • Shipping methods
  • Estimated transit times
  • Packaging
  • Phytosanitary certificates
  • Import permits
  • Country-specific shipping information
  • Dragon Courier services

please visit our Delivery & Packaging page.

Refunds & Dead on Arrival (DOA)

Information regarding Dead on Arrival (DOA) claims, replacements, refunds, returns, and exchanges can be found in our Refund, Return & Replacement Policy.