Delivery & Packaging

International Shipping

We ship worldwide using a range of delivery options, including:

  • Standard National Post
  • EMS Express Mail
  • Courier Services (DHL/UPS)
  • Specialist Live Plant Couriers such as Dragon Courier

Dragon Courier can assist with import permit handling for eligible countries.

A phytosanitary certificate is provided free of charge for all orders, regardless of quantity. The original document will be attached prominently to the outside of the parcel for customs inspection.

Some countries require an import permit before importation. Please refer to the country list below for available shipping options. If your country is not listed, we recommend checking directly with your local customs office or plant inspection agency for current import requirements.

If products appear as “Out of Stock” for your country, it may indicate that import restrictions apply or that we have not yet verified the import requirements for your destination. Please contact us and we will do our best to assist with the available shipping options and import procedures.

Recommended Shipping Methods by Country

Standard National Post (10–15 Days)

  • Israel
  • Japan
  • Mexico
  • Singapore*
  • South Korea
  • Switzerland
  • United Kingdom

EMS (10–15 Days)

  • Ukraine

Courier Services (5–10 Days)

  • Latin America

Specialist Courier (~10 Days)

  • Canada
  • United States
  • Puerto Rico
  • All 27 European Union countries
  • South Africa
  • Russia
  • Hong Kong

Import permits for these destinations will be handled by the specialist courier service.

Singapore

Private individuals may apply for an import permit online through the Singapore government portal. For commercial or bulk orders, we recommend using Dragon Courier unless you are able to arrange the permit independently.

Countries Requiring Import Permit or Customs Broker Assistance

The following countries generally require an import permit or customs broker assistance for plant imports:

  • Australia

Packaging

Tissue Culture Plants

Our tissue culture plants are shipped in sealed plastic culture bags by default.

Customers may request glass jars for an additional USD 1 per jar. For jar shipments, agar will be used instead of gellan gum to keep the plant securely in place during transit.

We generally recommend plastic bags because they:

  • Reduce shipping costs due to lower weight and compact size
  • Minimize breakage risk compared to glass containers

All tissue culture orders are packed inside insulated foam boxes with additional aluminum foam lining for temperature protection.

Live Plants

All live plants, including fresh cuttings such as Colocasias, are shipped bare-rooted and free from soil.

Lightly moistened sphagnum moss or tissue paper will be wrapped around the roots to help maintain moisture during transit.

Foam box packaging is available upon request.

A photo of the plant will be taken before the parcel is sealed to document its condition prior to shipment.

Damage or DOA (Dead on Arrival)

Plants arriving with rotted or mushy roots, bulbs, or rhizomes may qualify for a refund or replacement.

Replacement shipping costs are the responsibility of the customer.

To qualify for a refund or replacement:

  • An unedited video must be recorded while opening the parcel
  • The plant’s condition must be clearly visible in the video

Please note that minor cosmetic damage during transit is common with live plants. Yellowing or blackened leaves may occur due to:

  • Extended transit time
  • Lack of light
  • Temperature stress
  • Mishandling during shipping

As long as the roots, bulbs, or rhizomes remain healthy and firm, the plant is typically recoverable.

If your plant experiences transit stress, please refer to our acclimatization and recovery guide.