Delivery & Packaging

Delivery & Packaging

International Shipping

ThaiFusion Botanica ships live plants and tissue cultures worldwide using a range of shipping methods selected according to your destination and local import requirements.

Available Shipping Methods

Standard National Post
Estimated transit: 15–30 business days

EMS Express Mail
Estimated transit: 10–15 business days

Courier Services (DHL / UPS)
Estimated transit: 5–10 business days

Specialist Live Plant Courier (Dragon Courier)
Estimated transit: 4–10 business days

Dragon Courier also assists with import permit applications and customs clearance for eligible destinations listed below.

Phytosanitary Certificate

Every international shipment includes a phytosanitary certificate free of charge, regardless of order size.

The original certificate is securely attached to the outside of the parcel for inspection by customs and agricultural authorities.

Export Compliance

ThaiFusion Botanica complies with applicable Thai regulations governing the export of live plants and tissue culture.

Where required, plants are inspected prior to export and accompanied by an official phytosanitary certificate issued by the relevant Thai authorities. Every international order includes a complimentary phytosanitary certificate to facilitate customs clearance and meet the import requirements of eligible destinations.

While we are committed to preparing each shipment in accordance with Thailand's export regulations, import requirements vary by country. Customers are responsible for ensuring that the plants they purchase may be legally imported into their destination and for obtaining any required import permits unless otherwise arranged through our specialist courier partners.

Import Requirements

Plant import regulations vary between countries.

Some destinations require an import permit before plants may be imported. Customers are responsible for ensuring that plant imports are permitted under their local regulations unless otherwise stated.

If your country is unavailable at checkout or products appear as Out of Stock, this may indicate that:

  • Import regulations have not yet been verified
  • Additional permits are required
  • Shipping restrictions currently apply

If your destination is not listed, please contact us before placing your order so we can verify available shipping methods and import requirements.

Recommended Shipping Methods

Standard National Post (15–30 Business Days)

  • Iceland
  • Israel
  • Japan
  • Kazakhstan
  • Mexico
  • Norway
  • Singapore*
  • South Korea
  • Switzerland
  • United Kingdom

Courier Services (5–10 Business Days)

  • Latin America*

Dragon Courier (4–10 Business Days)

  • Canada
  • United States
  • Puerto Rico
  • All European Union member states
  • Hong Kong
  • Russia
  • Singapore
  • South Africa

Import permits for these destinations will be arranged through Dragon Courier. Shipping cost covers all customs duty and import tax; no additional costs will be required. 

Singapore

Private individuals may obtain an import permit directly through NParks (currently SGD 11 per permit).

For commercial shipments or customers who prefer a fully managed process, we recommend using Dragon Courier, which can handle permit applications and customs procedures on your behalf.

Countries That Typically Require Additional Documentation

These destinations commonly require import permits or customs broker assistance:

  • Australia
  • Brazil and many Latin American countries
  • Namibia and many African countries
  • Ukraine

Import regulations change periodically. Customers should always confirm current requirements with their local agricultural or customs authority before placing an order.

Order Processing

Orders are generally prepared and dispatched within 1–10 business days, depending on plant availability, inspection schedules, and phytosanitary documentation.

Please add the processing time to the estimated shipping transit time above when calculating total delivery time.

Packaging

Tissue Culture Plants

Tissue culture plants are shipped in sealed sterile culture bags as our standard packaging.

Customers may request glass culture jars for an additional USD 1 per jar. Jar shipments use agar medium to keep plants securely positioned during transport.

We generally recommend culture bags because they:

  • Reduce shipping costs
  • Lower the risk of breakage
  • Occupy less shipping space

All tissue culture orders are packed inside insulated foam boxes with additional thermal insulation to help protect plants during transport.

Live Plants

All live plants, including Colocasias and fresh cuttings, are shipped:

  • Bare-root
  • Free of soil
  • Carefully cleaned before export

Roots are wrapped with lightly moistened sphagnum moss or tissue paper to maintain humidity during transit.

Foam box packaging is available upon request.

Before every parcel is sealed, we photograph each plant to document its condition prior to shipment.

Damage, Transit Stress & Dead on Arrival (DOA)

Live plants are living organisms and may experience cosmetic stress during international shipping. Yellowing, blackened leaves, or minor foliage damage can occur due to extended transit times, temperature fluctuations, reduced light, or handling during transport. These symptoms are generally temporary, and plants with healthy roots, corms, bulbs, or rhizomes are typically able to recover.

If your order arrives with severe transit damage or a plant is dead on arrival (DOA), please contact us as soon as possible with an unedited unboxing video showing the condition of the plant upon opening.

For complete eligibility requirements, claim procedures, and information regarding refunds, replacements, and shipping costs, please refer to our Refund, Return & Replacement Policy.